Image credit: Symbolon
Modern workplaces are stressful places. This is never more true that on the front-line. There is generally too much work to do and not enough resources. Tired people, under pressure, get into conflicts - and whose job is it to sort those conflicts out? The front-line leader.
Yet resolving conflicts is one of the leadership duties front-line leaders find mots difficult to do. This module is one of the most popular chosen by hundreds of front-line leaders.
In this pod session, you discuss and explore with your fellow podsters:
The most common circumstances that lead to conflicts - what causes them and why?
The different ways that a conflict can be addressed, and what tactics to deploy when;
What barriers do leaders face in tackling what are commonly known as ‘difficult conversations’; and how do we turn those into courageous conversations that resolve issues and get the team back together and moving forward?
Your own personal default style of resolving conflicts, and reflect on the positives and negatives of that approach;
What conflicts are currently happening in your teams, and planning and practising conversations that will resolve them.
Here’s something we all know is true - small conflicts, unaddressed, grow into much bigger conflicts. They fester. Want a high performing team in your charge? Then build a culture, lead by you, where courageous conversations nip conflicts in the bud.